How do subcontractors respond to defects?

Step 1: Accessing Assigned Defects

1. Check your email inbox for a notification about the assigned defect.
2. Open the email and click on the provided link to access the BuildPass platform.
3. Log in to your BuildPass account using your credentials.

Step 2: Viewing Defect Details

1. After logging in, you'll be redirected to a page displaying all assigned defects.
2. Locate the specific defect related to the botched concrete wall by Gillard Concrete.
3. Click on the defect to view its details and documentation.

Step 3: Rectifying the Defect

1. Review the defect details, including any attached images or documents.
2. Assess the botched concrete wall and determine the necessary rectification steps.
3. Leave the BuildPass platform temporarily and proceed to rectify the defect on-site.

Step 4: Notifying BuildPass of the Rectification

1. Return to your email or the BuildPass platform after rectifying the defect.
2. Draft an email or use the provided comment section to inform BuildPass that the defect has been rectified.
3. Include details such as "New wall installed" to indicate the resolution.
4. If necessary, attach relevant files, such as updated plans or reports, to support your update.
5. Optionally, mark up the attached file to highlight specific areas of interest or changes made.
6. Send the update to BuildPass.

Step 5: Review and Resolution

1. BuildPass will receive the update and review the actions taken to rectify the defect.
2. They may communicate with other parties involved in the project, such as brick workers, if needed.
3. If the resolution is verified, BuildPass will mark the defect as resolved in their system.
4. You will receive a notification confirming the resolution of the defect.

Step 6: Checking the Status of the Defect

1. Return to your BuildPass account.
2. Access the assigned defects section to view the updated status.
3. The previously assigned defect should now be marked as closed or resolved.

Responding to defects as a subcontractor using BuildPass streamlines the communication and resolution process. By accessing assigned defects, viewing their details, rectifying the issues, and providing comprehensive updates, you can effectively collaborate with BuildPass and other stakeholders involved in the project. Utilise the commenting, file attachment, and markup features within BuildPass to enhance the clarity and understanding of the defect resolution. Embrace the power of BuildPass to streamline defect management and contribute to the successful completion of construction projects.